Return Policy

To be eligible for a return, items must be in their original packaging, unused, and in the same condition as received, unless otherwise stated.

a. All sales are considered final. No returns for any reason will be accepted without prior written authorization from the Branch Manager or Project Director. Unauthorized returns will not be accepted.

b. Opened Boxes:
Items that have been opened or used are non-returnable.

c. Out of stock or discontinued items: Items that are no longer available are non-returnable. We will notify you and provide options for a substitute or a refund.

d. Final Sale Items: any items that are marked as final sale are non-returnable.

e. Décor pieces and listellos (borders).

f. Special orders and custom-cut materials – Materials specifically ordered, custom-designed, or cut to size (e.g. skirting, borders, or unique designs) cannot be canceled or returned.

g. Refunds will be done only through the Original Mode of Payment

Returns Pick-up and Processing

Return approval is subject to review. Only items that are unopened, unused, in perfect condition, and in their original, intact packaging will be accepted.

Return shipping, delivery, or handling fees may apply and can vary by location. For support, please contact Graniti customer service.

Order Cancellations

To cancel an order with Graniti Building Materials, please contact our customer support team as soon as possible. As we prioritize fast shipping, order changes or cancellations are only possible in rare cases and depend on the current processing status. Please note that orders cannot be canceled directly through the website or applications.

Refunds are not available; instead, a credit note will be issued for future purchases.

Contact Us

If you have any questions about this Return Policy, You can contact us:

By email: info@granitiuae.com

By visiting this page on our website: www.granitiuae.com

By phone number: 971 4 269 1377